We’ve just marked 10 years as a company! Such a milestone of great pleasure meeting so many different folks at one of their happiest moments. We are grateful and humbled by you!
Though we have a FAQ page to answer many questions you may have, we are extending this information to include more things you’d like to know.
First, when the event is over, we’ll be sending you a request for a review from Wedding Wire and the Knot. These two prestigious companies house all of our reviews for prospective clients to read. At the end of the year, they award companies that have a certain number of high ranking reviews. When we make this request, we are thrilled to hear how the event went and what aspects you enjoyed regarding our rentals. We consider it an honor when you do this for us.
Second, we also ask for photographs to share on our blog post and social media. We love sharing this happy moment with our followers and they often refer to your photos when they are making decisions about their own event. Most photographers allow us permission to browse the online gallery. We select photos that showcase our wares and also like to have a few of clients. When this request comes, please consider and if there are any photos you’d like us to not share, let us know. We will ask for names of the collaborating vendors including the photographer, so all of us can enjoy a shout-out.
Third, a word about the cleanup. If rinsing is available, we’d love to receive them in this condition. If not, then we want all the plates to be wiped down with little or no food debris. Please consult with your caterer regarding which they can do. One other little request that goes along with this – all the dishes are wrapped in plastic after the sanitation rinse. It is important to leave the bags on the plates so food debris doesn’t get tracked into the vehicle or studio. We tie the bags, you untie, leaving the bag on the sides. Once the rack is full of wiped down plates, pull up the bag and retie.
Fourth, please do not use our napkins to clean up spills, especially red wine. Many stains remain that we cannot remove and then the napkin is relegated to a dish cloth. Sad…
Fifth, to fill an order we first select and then pack items in specialized crates to avoid breakage. Crate by crate, they are placed in the sanitizing, energy/water efficient dishwasher. After drying, they are wrapped in food-grade plastic bags. Items are then either loaded up and delivered, or the client picks up and returns. If picked up, we’ll have everything on a cart, you’ll drive around the back of our building, and park near the back door covered by an awning. We will roll the carts to the door. Clients have commented that this is made easy for them. After noon is our best times for both deliveries and pickups; however, we can work out times if needed.
Sixth, if you choose to pick up and return (which we appreciate so much!), we can extend our rental window as needed, up to 5 days rather than 3. A typical order will be more than what a small car or SUV can hold so a van or large SUV will be needed. If you are unable to secure the larger vehicle and you still want to pickup/return, look into renting one.
Lastly, and our most important, number 7th thing-to-know is that we want you to be happy with every choice. We don’t charge by the crate but by the piece. We welcome all studio visits and love helping you with your vision!
